Shipping policy

🚚 Shipping Policy — What The Etch?

Last updated: February 2026

At What The Etch?, every order is custom-made and laser-crafted just for you. Please review our shipping policy before placing your order.

🔹 Processing Time

All personalized products are handmade to order.

Our current processing time is:

🕒 3–7 business days

This includes:

Processing times may vary during high-volume periods or holidays.

🔹 Shipping Time

Once your order ships, delivery time depends on the carrier selected at checkout.

Typical delivery estimates:

📦 Standard Shipping: 3–7 business days

📦 Priority Shipping: 2–4 business days

Shipping times are estimates only and not guaranteed.

🔹 Shipping Confirmation & Tracking

Once your order ships, you will receive a confirmation email with tracking information.

Please allow up to 24 hours for tracking to update.

🔹 Incorrect Addresses

Customers are responsible for providing accurate shipping information.

What The Etch? is not responsible for packages lost due to incorrect or incomplete addresses.

If a package is returned to us, additional shipping fees may apply.

🔹 Lost or Delayed Packages

Once your package is handed off to the carrier, delivery is outside of our control.

If your package appears delayed or lost, please contact us and we will assist in filing a claim or locating your shipment.

🔹 Damaged Packages

If your order arrives damaged:

Please contact us within 48 hours of delivery with:

We will evaluate and provide a replacement or refund when applicable.

🔹 International Shipping (if offered)

International customers are responsible for any customs fees, taxes, or import duties required by their country.

📧 Contact Us

If you have questions about your shipment, reach out anytime:

Email: Info@etchthewhat.com

📍 Austin, Texas

⏱ Response time: 24–48 hours

By placing an order with What The Etch?, you agree to this Shipping Policy.

Thank you for supporting our veteran-owned small business ❤️